THE recent breakdown of Airtel network in Mumbai due to fire has caused many problems to their service users. Thankfully, I am not an Airtel customer anymore.
Obviously, people have suffered a lot due to the inconvenience. But this one is something different.
I was travelling in my favourite BEST bus to office on Tuesday. There were these two men sitting in front of me. Both were relatives. One of them got a call on his Nokia 6600. He attended the call but suddenly got disconnected.
The man then showed his cell to the other and said, “Can you see, the signal (network) is not proper. It is not constant.” As the other man was having a look at it… the phone again rings.
The man tries to explain to the same caller that Airtel services are down here and service is badly affected. They have a short argument over it and as they had just started to speak on that all-important matter for which the call was made, the phone again hangs up.
The man, now frustrated, said to his fellow person, “I am trying to explain him that Airtel is not functioning properly, but he is just not ready to take my words.”
He then added, “He thinks I am purposely disconnecting his calls. Woh naraaz ho gaye hai mujhse.”
Actually the caller has every right to get upset.
Anybody would be taken for a rude shock that Airtel is not functioning properly for almost three days now.
It is pathetic to be in a situation like ‘only-lucky-callers-get-connected’. It is shocking that a multi-billion company like Bharti does not have a back-up system in place.
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